(5/5)

Functionitem Workflow

Automated workflow: Functionitem Workflow. This workflow processes data and performs automated tasks.

Integrations Used (4)

Zendesk

Cron

Pipedrive

HTTP Request

Workflow Structure (17 nodes)

100%

Cron

Every 5 minutes

Function Item

Get last execution timestamp

Zendesk

Get tickets created after last execution

Zendesk

Get requester information

Set

Keep only needed requester information

Merge

Add requester information to ticket data

Pipedrive

Search requester in pipedrive

Http Request

Get owner information of Pipedrive contact

Set

Keep only requester owner email

Merge

Add Pipedrive agent data to pipedrive contact information

Merge

Add contact owner to ticket data

Contact exists in Pipedrive

Zendesk

Change assignee to Pipedrive contact owner

Zendesk

Add a note requester not found

Function Item

Set new last execution timestamp

Zendesk

Get agents and admins

Set

Keep only email and Id

Node Types:

code

default

transform

trigger

logic

http

Requires credentials

Prerequisites

Required Credentials (2)

Pipedrive

Used by: Search requester in pipedrive, Get owner information of Pipedrive contact

Docs

Zendesk

Used by: Get tickets created after last execution, Get requester information +3 more

Docs

Complexity

Advanced

Expert level. Custom code, complex logic, many integrations.

Setup time: ~45 min

Score: 73/100

Custom Code

Conditional Logic

4 Integrations

When to Use This Workflow

Scheduled Operations

Run automated tasks at specific times - daily reports, weekly cleanups, monthly backups.

Set it and forget it - reliable automation that runs on your schedule.

Time Savings

Replace repetitive manual tasks with reliable automation.

Reclaim hours every week for higher-value work.

Error Reduction

Eliminate human error from routine processes with consistent automation.

Improve accuracy and reliability across your workflows.

workflow.json

{
  "meta": {
    "instanceId": "workflow-95393c61",
    "versionId": "1.0.0",
    "createdAt": "2025-09-29T07:07:45.073109",
    "updatedAt": "2025-09-29T07:07:45.073131",
    "owner": "n8n-user",
    "license": "MIT",
    "category": "automation",
    "status": "active",
    "priority": "high",
    "environment": "production"
  },
  "nodes": [
    {
      "id": "9d40c0b9-498f-421c-b731-3a387402b69a",
      "name": "Get last execution timestamp",
      "type": "n8n-nodes-base.functionItem",
      "position": [
        380,
...