Curated

(5/5)

Automate Customer Support Issue Resolution using AI Text Classifier

1. Search For Unresolved Long-lived JIRA Issues [Learn more about the JIRA node](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.jira) In this demonstration, we'll define "long-lived" as any issue which is unresolved after 7 days. Adjust to fit your own criteria. We'll also use the Execute Workflow node to run the issues separate in parallel. This is a performance optimisation and if not required, the alternative is to use a loop node instead.

Integrations Used (12)

Lmchatopenai

Schedule

Jira

Outputparserstructured

Workflow Structure (29 nodes)

100%

Langchain.sentiment Analysis

Customer Satisfaction Agent

Jira

Add Autoclose Message

Jira

Ask For Feedback Message

Jira

Close Issue

Slack

Report Unhappy Resolution

Schedule Trigger

Jira

Get List of Unresolved Long Lived Issues

Execute Workflow

Execute Workflow Trigger

Set

Get Issue Metadata

Jira

Get Issue Comments

Aggregate

Join Comments

Set

Simplify Thread For AI

Langchain.lm Chat Open Ai

OpenAI Chat Model

Langchain.text Classifier

Classify Current Issue State

Langchain.lm Chat Open Ai

OpenAI Chat Model1

Langchain.lm Chat Open Ai

OpenAI Chat Model4

Langchain.agent

KnowledgeBase Agent

Jira Tool

Find Simlar Issues

Notion Tool

Query KnowledgeBase

Langchain.output Parser Structured

Structured Output Parser

Solution Found?

Slack

Notify Slack Channel

Jira

Reply to Issue

Jira

Close Issue2

Last Message is Not Bot

Langchain.lm Chat Open Ai

OpenAI Chat Model3

Langchain.chain Llm

Issue Reminder Agent

Jira

Send Reminder

Node Types:

default

trigger

transform

logic

action

Requires credentials

Prerequisites

Required Credentials (4)

Jira Software Cloud

Used by: Get Issue Comments, Close Issue +7 more

Docs

Notion

Used by: Query KnowledgeBase

Docs

OpenAI

Used by: OpenAI Chat Model, OpenAI Chat Model1 +2 more

Docs

Slack

Used by: Notify Slack Channel, Report Unhappy Resolution

Docs

Multiple services required

This workflow needs 4 different credentials. Make sure you have accounts for all services before importing.

Complexity

Advanced

Expert level. Custom code, complex logic, many integrations.

Setup time: ~55 min

Score: 70/100

Conditional Logic

8 Integrations

When to Use This Workflow

AI-Powered Content Creation

Automate content generation, summarization, or analysis using AI capabilities.

Save hours of manual work while maintaining quality and consistency.

Team Notifications

Send automated alerts and updates to your team chat when important events occur.

Never miss critical updates - your team stays informed in real-time.

Scheduled Operations

Run automated tasks at specific times - daily reports, weekly cleanups, monthly backups.

Set it and forget it - reliable automation that runs on your schedule.

workflow.json

{
  "meta": {
    "instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9"
  },
  "nodes": [
    {
      "id": "645799b0-7ddb-4acb-a95d-3b04eadff445",
      "name": "OpenAI Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        1480,
        20
      ],
      "parameters": {
        "model": "gpt-4o-mini",
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "8gccIjcuf3gvaoEr",
...