Curated

(5/5)

Customer Support Channel and Ticketing System with Slack and Linear

1. Query Slack for Messages [Read more about the Slack Trigger](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.slack) Slack API search uses the same search syntax found in the app. Here, we'll use it to filter the latest messages with the ticket emoji within our designated channel called n8n-tickets.

Integrations Used (6)

Slack

Lmchatopenai

Outputparserstructured

Schedule

Linear

Chainllm

Workflow Structure (12 nodes)

100%

Schedule Trigger

Slack

Set

Get Values

Linear

Get Existing Issues

Aggregate

Collect Descriptions

Merge

Create New Ticket?

Langchain.lm Chat Open Ai

OpenAI Chat Model

Langchain.chain Llm

Generate Ticket Using ChatGPT

Langchain.output Parser Structured

Structured Output Parser

Linear

Create Ticket

Set

Get Hashes Only

Node Types:

action

default

trigger

transform

logic

Requires credentials

Prerequisites

Required Credentials (3)

Linear

Used by: Get Existing Issues, Create Ticket

Docs

OpenAI

Used by: OpenAI Chat Model

Docs

Slack

Used by: Slack

Docs

Multiple services required

This workflow needs 3 different credentials. Make sure you have accounts for all services before importing.

Complexity

Complex

Advanced features used. Requires n8n experience.

Setup time: ~40 min

Score: 55/100

Conditional Logic

4 Integrations

When to Use This Workflow

Streamline Team Communication

Automatically route notifications and updates to the right channels and people.

Reduce information overload while keeping everyone informed.

Team Notifications

Send automated alerts and updates to your team chat when important events occur.

Never miss critical updates - your team stays informed in real-time.

Scheduled Operations

Run automated tasks at specific times - daily reports, weekly cleanups, monthly backups.

Set it and forget it - reliable automation that runs on your schedule.

workflow.json

{
  "meta": {
    "instanceId": "26ba763460b97c249b82942b23b6384876dfeb9327513332e743c5f6219c2b8e"
  },
  "nodes": [
    {
      "id": "2b3112a9-046e-4aae-8fcc-95bddf3bb02e",
      "name": "Slack",
      "type": "n8n-nodes-base.slack",
      "position": [
        828,
        327
      ],
      "parameters": {
        "limit": 10,
        "query": "in:#n8n-tickets has::ticket:",
        "options": {},
        "operation": "search"
      },
      "credentials": {
...