Zendesk Workflow

Automated workflow: Zendesk Workflow. This workflow integrates 8 different services: webhook, stickyNote, code, set, stopAndError. It contains 13 nodes and follows best practices for error handling and security.

Integrations Used (3)

Workflow Structure (8 nodes)
100%
Set
Configure
Slack
Create reply on existing thread
Webhook
On new Zendesk ticket
Zendesk
Get ticket
Code
Code
If
If Node
Slack
Create thread
Zendesk
Update ticket
Node Types:
default
logic
trigger
action
transform
code
Requires credentials

Prerequisites

Required Credentials (2)

Slack

Used by: Create thread, Create reply on existing thread

Docs

Zendesk

Used by: Get ticket, Update ticket

Docs

Complexity

Complex

Advanced features used. Requires n8n experience.

Setup time: ~35 min
Score: 56/100
Custom Code
Conditional Logic

When to Use This Workflow

Team Notifications

Send automated alerts and updates to your team chat when important events occur.

Never miss critical updates - your team stays informed in real-time.

Real-time Response

React instantly when events happen - new orders, form submissions, or API calls.

Zero delay between trigger and action for time-sensitive workflows.

Error Reduction

Eliminate human error from routine processes with consistent automation.

Improve accuracy and reliability across your workflows.

workflow.json
{
  "meta": {
    "instanceId": "workflow-4a6d3656",
    "versionId": "1.0.0",
    "createdAt": "2025-09-29T07:07:42.328752",
    "updatedAt": "2025-09-29T07:07:42.328769",
    "owner": "n8n-user",
    "license": "MIT",
    "category": "automation",
    "status": "active",
    "priority": "high",
    "environment": "production"
  },
  "nodes": [
    {
      "id": "b220e0c7-3c34-4221-8fee-11c133a5345b",
      "name": "Get ticket",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        740,
...

Workflow Details

Nodes
9
Trigger
Webhook
Source
community
Added
Sep 29, 2025

Need Help?

Check out the official n8n documentation for detailed guides.

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